Placement FAQ’s

Have all the Nannies been pre screened?

At Nannies on Call we pride ourselves on our rigorous screening process. Each Nanny has been hand picked, and personally interviewed by our Nanny Recruiters. If they manage to satisfy our requirements, we continue with a criminal record check, a driving record check and reference verifications. We also require all our Nannies to have a current First Aid Certificate. It is only after these thorough screenings that we allow our Nannies to be interviewed by our families.

Do I get to choose the nanny? Will it be the same Nanny coming every day?

Yes! Absolutely, Nannies on Call has a varied pool of quality Nannies. We will send the resumes and ‘dear family letters’ for suitable candidates for your review. From these resumes you can let us know who you are interested in meeting. Once you have met your dream Nanny and have offered him/her the position, we draw up a contract.

Do your Nannies drive? Would they drive their own car?

Roughly 60% of our Nannies drive. You can choose to have your Nanny drive their car or the car you provide. If a Nanny is using her own car, the Employer is responsible for reimbursement of mileage and wear and tear (currently $0.55/km).

Is the Agency fee a one-time fee or do I have to pay every year?

The Agency fee is a one time fee for that particular placement. Whether the Nanny stays with you for one year or 10 years, you only pay once, before the Nanny starts.

I need a nanny for just a few weeks. Can Nannies on Call help me out with this and what would the cost be?

Of course.  The agency fee is either 12% of the nanny’s earnings for the duration of the contract.  The minimum agency fee for placing a nanny with your family is $1000.

How much do your Nannies make?

Our Nannies charge $18-$25+ gross per hour, depending on his/her experience, education and what the job entails. Please contact us directly to find out the current going rate for a particular city as it does vary.

Do I pay the nanny directly or does her pay go via the agency?

You pay your Nanny directly.

Is there a fee to register?

All applications are subject to a non-refundable administration fee of $199 which will be charged once the application forms are received by the agency, before commencing the search.

Can Nannies on Call help me out with payroll?

Absolutely! With our Full Time Permanent Placements, payroll services  (‘The Starter’ package) are provided free of charge with Nanny Tax. Otherwise, payroll services can be purchased separately though Nanny Tax.

How long does payroll last? Can I continue to have you do our payroll after the first year?

The Payroll Service is valid for 12 months (or in the case of Short Term, for the duration of the contract).  It can be extended for an additional fee.

What happens if my Nanny quits or I let her go?

In the unlikely event that your Nanny resigns or is terminated within the first year, you will receive a credit to apply toward your next search with Nannies on Call.  Refunds are not provided.

How long does the process take to get a Nanny into place?

This varies by placement; we generally ask for 4 to 8 weeks to get a Nanny into place, but we have been able to complete a placement in under a week. This depends on several factors (ie. Where you live in relation to the Nanny, whether you need a Nanny who can drive, the ages of your children, salary offered etc)

Are there any additional costs involved in hiring a Nanny?

Nannies are considered employees by Revenue Canada and therefore you must hire him/her as such.  This means that you must contribute to your employee’s Canada Pension Plan (CPP), Employment Insurance (EI) and Worker’s Compensation (WCB).  On top of the gross salary, please factor in approximately an additional 8% in BC, 7% in Alberta and 11% in Ontario.

How many resumes can I expect to see?

Depending on the job requirements, description, timing and location you can expect to see anywhere from 2 to 10 resumes.

What kind of qualifications do your Nannies have?

Many of our Nannies come to us with ECE certificates, Montessori training, Bachelors of Education or years and years of experience (which can be just as good as an education in our opinion!)

Do you place live-in Nannies?

All our Nannies are looking for living-out positions.