Michelle Kelsey – Owner
In 2001, Michelle launched a small nanny referral service with one pager, five nannies and a determination to never find herself without reliable childcare. Nannies on Call is now a bi-coastal company with over 400 nannies.
In 2007 Business in Vancouver highlighted Michelle as one of Vancouver’s brightest stars in 40 UNDER 40, and in both 2008 and 2009 Nannies on Call was ranked #14 on the list of “Biggest Women-Owned Businesses in BC”. In 2009 Michelle co-founded and joined the board of the Nanny Angel Network, a non-profit created to provide childcare relief for women with breast cancer. Michelle trains Pacific Assistance Dogs and lives in West Vancouver with her husband and two daughters. She is still trying to decide how she feels about Twitter. (Follow her @michellekelsey!)
Susan Lee – Client Services Manager
Susan joined Nannies on Call in 2005. Originally a much-loved on call nanny, Susan also managed the on call team before taking her current position as Client Services manager. The position was created specifically for Susan to highlight the sincere, gentle touch she brings to all her relationships with Nannies on Call families. Susan may or may not be reading her favorite book for the fourth time. But she will happily tell you about it.
Lisa Bruce – Placement Manager (On Maternity Leave)
The oldest of five siblings (and soon-to-be mother of two!) Lisa joined Nannies on Call in April of 2007 bringing a wealth experience from her background in hospitality and tourism. Lisa is famous for answering emails at all hours, every day of the week. We had to promise her husband we’d hide her blackberry in the delivery room.
Kate McGeachin – Placement Consultant
Kate has travelled to more than 50 countries and we think that if we keep asking she might cave and sing the entire list to the Alphabet Song. Kate is originally from Ottawa – she holds a degree in Psychology and is a seasoned nanny herself, having held positions in Banff, Sydney and London. Kate just recently returned to Canada after six years working with the high end placement division of a UK nanny agency – where we’re pretty sure they didn’t badger her to sing.
Lara Varona – Human Resources Manager
Lara has worn all sorts of hip and handy hats at Nannies on Call: from managing operations to placements, Lara knows our agency inside-out (and your family’s nanny needs top to bottom). Since originally joining the Vancouver team in 2004 Lara took a hop, skip and a jump over to school and work in the non-profit sector – returning to the agency in 2010 as Nannies on Call’s Manager of Human Resources. We’re very excited.
Karen Black - Director of Operations, Toronto
Along with over fifteen years of childcare experience – including having been a Nannies on Call original nanny! – Karen brings an extensive background in business development, multimedia production and grassroots PR to the company. She holds a BFA in Creative Writing from UBC and is beyond pleased that she can now run amok with company copy. Kidding! Karen doesn’t run. (Unless there are fries).
Courtney Brown – Whistler Branch Manager
Courtney joined our team during the Whistler acquisition 2007, having previously worked as a local full-time and on call nanny for The Nanny Network. And in 2008 Courtney was voted Whistler’s best childcare provider by The Whistler Question! Courtney breezily runs our Whistler branch and teaches at the local preschool.
Candice Restrick- On Call Booking Agent
Candice is the always-cheerful voice greeting you at other end of the line! Candice has extensive experience in customer service and hospitality – but she actually is that cheerful.
Charlene Gotell – On Call Booking Agent
Charlene also works part-time as an on call nanny – which we probably shouldn’t make a fuss about since she’s already booked solid. Charlene has been making families smile since 2007.
Linh Tsiu – Nanny Payroll Accountant
Linh is a Certified General Accountant with over 15 years of expert accounting, payroll and tax experience in major cities across Canada. Linh lives Vancouver with her husband, their two lovely children and their much-adored nanny – who has the most beautifully constructed payroll plan you’ve ever seen.
